Frequently Asked Questions

We set up our company in 2005. A few years later we launched MailBakery as a dedicated PSD to Email brand.

We are a gang of 12 in-house dedicated coders, programmers and designers with more than 5 years background in the industry.

We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.

It’s simple! Just complete our order or contact form. Provide as much specific information as possible. We will investigate your design and requirements and get back to you with price quote and completion time.

We offer 3-price options depending on completion time. While placing an order you will see the approximate delivery date. We may adjust the delivery date depending on project complexity. We start working only after the client’s approval of delivery date and price.

The best way to contact us is through our client’s area. We have developed it to make the communication process as convenient as possible. It helps us to track and centralize the information exchanged between clients and MailBakery. Also you can contact us via email: [email protected].

We offer unlimited revisions. Bug fixes and minor tweaks are always on us. Additions and sizable changes will be quoted separately.

Sure. Just buzz us whenever you need our assistance. Even if it is months after project completion.

We are located in Europe, Bulgaria, Varna. Our Physical Address is 8 Neptun str., 9000 Varna Bulgaria, Western Industrial Area, Floor 3.

Please get in touch, we’ll be happy to hear from you!

Yes. You can send us your NDA for signature, or we’re happy to provide our own NDA template if you prefer.

We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.

You bought it, you own it. We do not claim any rights.

There is no risk. If you check out our sample section you will find that all the samples posted there are designed and coded for our own purposes.

We use USD (United States Dollars)

We accept PayPal and all major credit cards.

We require full payment before we start our work.

We offer custom discounts based on project complexity. For large scale projects we provide significant custom discounts and great delivery adjustments. Contact us with the design previews attached. The price discount is provided once we investigate your designs and requirements.

We prefer layered PSD or Sketch files but we also accept almost any other formats such as:  Figma, XD, Zeplin, AI, INDD or similar.

Yes. Since we turn them into layered Photoshop file we may consider an additional charge.

Our standard rates cover emails no longer than 3000px. We’ll provide you with a custom price quote based on the length of your email.

We test each project with all of the email clients listed here.

Yes. Every template we code is fully responsive. You can either send us a mobile-specific design version or let us use industry standards and best practices. Your emails will look great on any screen size.

Yes. Just add a note to your order and provide us with 2x size design file(s). It’s free of charge.

We test templates using third-party email testing tools and can provide screenshots from the tested clients and devices upon request.

Yes. It is a standard practice at MailBakery. We’ll send you the link to your Litmus.com test.

We’ll send you the archive which includes all the source files (html and images) as well as the link for your Litmus.com test.

Yes. Since email clients do not allow loading of any external files, all the CSS is inline.

No. Email clients do not allow loading of external files.

No. Forms and JavaScript are not supported by most email clients.

No. Since all CSS is inline, rollovers/hovers are not possible in email templates.

Yes. We always comment our markup.

Yes. Just add a note to your order.

Yes. Just provide them and we’ll add them.

Yes. Just add a note to your order.

By default we’ll make all the copy and image areas editable and repeatable. We’ll also include all necessary template tags. You can check all the supported tags here: Mailchimp Tags, Campaign Monitor Tags

Yes. Just add a note to your order.

Sure, if it is possible. If not, we can recode it from scratch.

Sure. Get back to us with more details.

Sure. Just contact us.

You can send your template using a desktop email client such as Outlook, Thunderbird or you can use a web based email marketing tool like Mailchimp or Campaign Monitor.

It’s easy just follow the steps below.

1. Login to Mailchimp.
2. Once you have logged in, click on “my templates” next to the “create campaign” big red button.
3. Click on “code custom template” in the sidebar, below “Code”.
4. Click on “import zip file” at the top.
5. Click on “browse”, select mc.zip from the archive we have sent you and click on “upload”.
6. You’re almost there. Now click on “save”, type the name of the template and click on “save as”.
7. You’re done! Now you can find your template under “My Templates”.

If you have any problems, just contact us. We’ll import it free of charge.

Below are the steps you need to take in order to import your template to Campaign Monitor:

1. Login to Campaign Monitor.
2. Select a “Client you’re sending” on the left.
3. Click on “Templates” at the top right corner.
4. Click on “Add a new template” on the right sidebar.
5. On the popup window click on “Import a custom template” – the “Import it now” button.
6. “Template Name” – type the name of your template.
7. “The HTML page” – click on the “Browse” button, go to the source files we have sent you – folder “cm” and select email.html.
8. “All other files in zip format (optional)” – click on the “Browse” button, go to the source files we sent you, “cm” folder and now select images.zip.
9. Click on “Add template”.
10. You’re done! Go get some burgers.

If you have any problems, just contact us. We’ll import it free of charge.

Here is how:

1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually “public_html”, “www” or “html”. Create folder for your email images say “mail-images”.
2. Upload all the images from the archive we have sent you, folder “images” to your FTP folder “mail-images”.
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting – http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing – find “images/” and replace it with “http://yourdomain.com/mail-images/”.
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Thunderbird and click on “Write”.
7. Click on the message area and then click on “Insert” – “HTML”. Copy all the html code from email.html, paste it here and click on “Insert”.

It’s that simple! Now you’re ready to send your html email templates via Thunderbird.

It’s pretty much the same as Thunderbird.

1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually “public_html”, “www” or “html”. Create folder for your email images say “mail-images”.
2. Upload all the images from the archive we have sent you, folder “images” to your FTP folder “mail-images”.
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting – http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing – find “images/” and replace it with “http://yourdomain.com/mail-images/”.
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Outlook and click on “New”.
7. Click on “Attach file”.
8. Select the html file – email.html, click on the “Insert” button drop down menu and select “Insert as Text”.

You’re now ready to send your template!